Payment Policy
At Trevona.shop, we aim to provide a simple and secure checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment issue.
Secure Checkout
Trevona.shop uses a secure checkout process designed to protect payment and order information during checkout. Payment details are processed through our payment provider and are handled according to the provider's applicable security standards.
Accepted Payment Method
PayPal is the currently accepted payment method at Trevona.shop. Customers will be able to select PayPal during checkout when available for their order.
Currency Information
All prices on the Trevona.shop website are displayed in USD (United States Dollars). If PayPal converts the payment into another currency based on the customer's account or payment settings, any applicable exchange rate or conversion charge is determined by PayPal.
Order & Payment Confirmation
After successfully completing an order, customers will receive an order confirmation with the relevant order details. Payment confirmation may also be provided through PayPal.
An order is considered successfully placed after the payment has been authorized and the order confirmation has been issued.
Troubleshooting Payment Issues
If you experience an issue while making a payment, please check that your PayPal account or selected payment source is active and that the information provided is correct. You may also try again later or contact PayPal for assistance.
If the issue continues, please contact Trevona.shop customer support with your order details, if available.
Transaction Security
Trevona.shop does not directly store customers' PayPal login credentials. Payment information is processed through PayPal's payment system. Customers should also follow PayPal's security recommendations and keep their account credentials confidential.
Failed Transactions
If a payment fails, the order may not be successfully completed. Customers should verify their PayPal account or payment method and attempt the transaction again.
If an amount appears to have been deducted but the order was not confirmed, please contact us at support@Trevona.shop and provide the relevant transaction or order information so we can review the situation.
Fraud Prevention
To help protect customers and our store, Trevona.shop may review transactions for unusual or potentially unauthorized activity. Orders may be delayed, declined, or cancelled where necessary to protect against fraud or unauthorized transactions.