Order & Shipping Questions
Frequently Asked Questions (FAQs)
Shipping & Delivery
How long will my order take to arrive?
Orders are generally processed within 1–2 business days, followed by approximately 4–7 business days of economy transit. The estimated total delivery time is 5–9 business days.
Do you offer free shipping?
Yes. Riderscoote offers Free Economy Shipping on eligible orders, subject to the shipping terms displayed at checkout.
Will I receive tracking information?
Yes. When tracking is available, tracking information will be provided after your order has been shipped. You can also visit our Track Your Order page to check your shipment status.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We will try to update it before your order is processed or shipped. Once an order has been shipped, an address change may no longer be possible.
What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address. If an incorrect or incomplete address causes a delivery issue, additional shipping costs may be the customer's responsibility where applicable.
Returns & Refunds
What should I do if I receive a damaged cap?
If your order arrives damaged, please contact us as soon as possible with your order details and photographs of the damaged product. We will review the issue and assist you according to our Return & Refund Policy.
How do I request a return?
Please contact Riderscoote through the customer support information provided on our website and include your order details. We will guide you through the return process according to our applicable return policy.
When will I receive my refund?
Once a return is approved and processed, refunds are handled according to our Return & Refund Policy. The time it takes for the funds to appear in your account may depend on your payment provider.
Payment & Checkout
What payment methods do you accept?
Riderscoote currently accepts PayPal as the available payment method at checkout, subject to the payment options displayed during checkout.
What currency are your prices displayed in?
All prices on Riderscoote are displayed in USD (United States Dollars), unless otherwise indicated.
Are payments secure?
Payments are processed through PayPal's payment system. Riderscoote does not directly store your PayPal login credentials.
Do you offer subscriptions or recurring payments?
No. Riderscoote does not offer subscriptions or recurring payment plans. Each payment is for an individual purchase.
What should I do if my payment fails?
Please check your PayPal account or selected payment source and try again. If the issue continues, contact PayPal or reach out to Riderscoote for assistance.
Product Information
What products does Riderscoote offer?
Riderscoote specializes in stylish caps featuring modern designs, versatile colors, and comfortable fits for different styles and occasions.
How do I choose the right cap?
Please review the product description and available sizing information on the individual product page before placing your order. If you need help, feel free to contact us before purchasing.
How should I care for my cap?
For best results, follow the care instructions provided with your product. In general, avoid harsh chemicals, excessive moisture, and high heat to help maintain your cap's shape, color, and quality.
Are your caps suitable for everyday wear?
Yes. Our collection features versatile cap styles designed for everyday use, casual outings, travel, and streetwear looks.
General Inquiries
How can I contact Riderscoote?
You can contact Riderscoote using the customer support information provided on our website. We are happy to assist with questions about products, orders, shipping, payments, and other store-related inquiries.
Can I ask about a product before ordering?
Absolutely! If you have questions about a cap's design, color, fit, features, or care instructions, please contact us before placing your order.
Where can I find more information about my order?
You can review your order confirmation email for order details and use the tracking information provided after shipment, when available, to check your delivery status. You can also visit our Track Your Order page for further updates.